Introduction

Welcome to Sterling Linens. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit or make a purchase from sterlinglinens.com (the “Site”) and related services (collectively, the “Services”). We are committed to respecting your privacy and protecting your personal information. By using our Services, you agree to the collection and use of information in accordance with this policy.

Our privacy practices are designed to comply with applicable privacy laws and regulations. We will never sell your personal information to third parties without your consent, and we strive to be transparent about how we handle your data. If you have any questions or concerns about this policy, please contact us using the information provided in the “User Rights & Contact Information” section below.

Data Collection

We collect several categories of information to provide and improve our Services, process orders, and personalize your experience. The types of personal information we collect may include:

• Account and profile information such as your name, email address, shipping/billing addresses, and phone number.
• Payment information required to process purchases (processed by our payment processor and not stored on our servers).
• Order history, products you view or purchase, and preferences related to Bedding, Sheets, Nursery, Comforters, and other product categories.
• Technical data including device information, cookies and similar tracking technologies, log data, and IP address.
• Communication data such as messages you send to us, customer support inquiries, and feedback.
• Browsing behavior and usage data collected through analytics tools to understand how you use our Site and improve our Services.

We may collect information directly from you, automatically as you interact with the Site, or from third-party sources such as payment processors, analytics providers, and business partners. If you choose not to provide certain information, some features of the Site or Services may be unavailable or not function as intended.

Usage of Information

We use the information we collect for a variety of purposes, including:

• To process and fulfill orders, including displaying product availability and shipping options.
• To communicate with you about your orders, account activity, and customer support requests.
• To customize and improve your shopping experience, including product recommendations and personalized content.
• To analyze site usage, trends, and performance, and to develop new features and services.
• To prevent, detect, and address fraud, security issues, and violations of our terms or policies.
• To comply with legal obligations and for internal business purposes, such as auditing and risk management.

We may aggregate or de-identify information for analytics, reporting, and research purposes without identifying you personally.

Data Protection & Security

Sterling Linens takes the security of your information seriously. We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive information in transit and at rest where feasible (e.g., TLS for data transmitted over the internet).
• Secure storage practices and access controls to limit who can access personal information.
• Regular security assessments, vulnerability management, and incident response processes.
• Monitoring and logging to detect and respond to security events promptly.
• Vendor and partner risk management to ensure third parties handling data meet security standards.

While no system can be perfectly secure, we maintain rigorous procedures to minimize risk and to promptly address any security incidents.

User Rights & Contact Information

You have certain rights regarding your personal information, including:

• Access to personal data we hold about you.
• Requests to correct or update inaccurate information.
• Deletion requests, where permissible by law and subject to our data retention policies.
• Restrictions on processing or objections to processing in certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise your rights or for privacy inquiries, please contact Sterling Linens at:

You may also contact us through the Site's privacy contact forms or by mail at the address above. We will respond to your request in accordance with applicable laws and our policy timelines.